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The Calls module in Amplify lets you place outbound calls, receive incoming calls, and review your call history — all from one unified workspace. Each call is automatically logged so you can track activity, follow up faster, and keep conversations organized.

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Making a call

You can start a call anytime from Amplify:
  1. Click Start Now from the left sidebar.
  2. Enter or select a phone number.
  3. Click the Call icon to begin.
During an active call, you can:
  • Mute or unmute your microphone
  • Access the dial pad
  • Record the call
  • End the call at any time

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Receiving calls

When someone calls your Amplify number:
  • An in-app calling window appears
  • You can answer or decline the call
  • Call duration and status are tracked automatically
All incoming calls are saved to your call history for later review.

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Call history overview

The Calls page displays a detailed log of your activity, including:
  • Number – The phone number involved in the call
  • Status – Missed, completed, or voicemail
  • Activity – Incoming or outgoing
  • Duration – Length of the call
  • Date – When the call occurred
Selecting a call opens the conversation panel, where you can view related messages, files, or follow-up activity.

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Call filters

Use filters on the left panel to quickly find the calls you need:
  • Open – Calls that still need attention
  • Done – Completed and reviewed calls
  • Unresponded – Calls without a follow-up
  • Missed – Calls that were not answered
  • Voicemail – Calls that left a voicemail
  • Incoming – Calls you received
  • Outgoing – Calls you placed
  • Archived – Calls you’ve archived
Filters help keep your call workflow clean and focused.

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Calls and conversations

Calls are connected with related conversations whenever possible. This means you can:
  • View messages or shared files alongside calls
  • Continue the conversation without switching tools
  • Keep all communication history in one place

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FAQs

Yes. Amplify allows you to place outbound calls directly from the app without using a separate phone or tool.
Missed calls are logged automatically and appear under the Missed filter so you can follow up later.
Yes. All incoming and outgoing calls are logged in your call history with timestamps and duration.