Skip to main content

​
Overview

Engagement Analytics provides insights into communication and interaction across your workspace.

​
Key Metrics

  • Messages — Total messages sent/received
  • Calls — Number of calls made
  • Unique Conversations — Distinct user interactions
  • Time on Calls — Total duration spent on calls
Use time filters (e.g., last 7 days) to analyze trends over specific periods.

​
Activity Breakdown

Track detailed user activity:
  • Total calls
  • Outgoing calls
  • Answered calls
  • Time spent on calls
  • Messages sent
This helps evaluate team performance and engagement levels.
  • Monitor daily or weekly performance
  • Identify drops or spikes in activity
  • Compare engagement across users
A sudden drop in calls or messages may indicate workflow issues or reduced user activity.

​
FAQs

This indicates no activity within the selected time range. Try adjusting the date filter.
A unique conversation represents a distinct interaction thread between users.
Encourage timely follow-ups, streamline communication flows, and monitor activity trends regularly.