Overview
The Numbers section lets you manage all phone and fax numbers connected to Amplify. From here, you can review assigned numbers, block unwanted contacts, and understand how each number type is used across your communication workflows. Detailed setup and configuration are handled on dedicated pages for each number type.Number types
Amplify supports the following number types:Call / SMS numbers
These numbers are used for voice calls and text messaging with customers and internal teams. → Learn more about setup and settings in Call & SMS NumbersFax numbers
Fax numbers are used to send and receive faxes digitally through Amplify. → Learn more about fax configuration in Fax NumbersA fax number can be converted into a call/SMS number if your business needs change. Conversion rules and limitations are explained on the Fax Numbers page.
Blocked numbers
Blocked numbers help you prevent unwanted calls, messages, or faxes. When a number is blocked:- Incoming communication from that number is rejected
- Blocking applies across relevant call, SMS, and fax workflows
- Changes take effect immediately
Purchasing and porting numbers
Buying new numbers or porting existing ones into Amplify is handled separately. → See full details in Purchasing & Porting NumbersFAQs
What types of numbers can I manage in Amplify?
What types of numbers can I manage in Amplify?
You can manage call/SMS numbers and fax numbers from the Numbers section. Each number type has its own settings and capabilities, which are configured on their respective pages.
Can I use the same number for calls, SMS, and fax?
Can I use the same number for calls, SMS, and fax?
No. A number can only be active as one type at a time. However, a fax number can be converted into a call/SMS number if your needs change.
What happens when I block a number?
What happens when I block a number?
Blocking a number prevents it from contacting you. Calls, messages, and faxes from blocked numbers are automatically rejected and will not appear in your inbox.
Can I unblock a number later?
Can I unblock a number later?
Yes. You can remove a number from the blocked list at any time, and inbound communication from that number will resume immediately.
Where do I purchase or port numbers?
Where do I purchase or port numbers?
Purchasing new numbers or porting existing numbers into Amplify is handled on a separate page with detailed requirements and steps.