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If you need help using Amplify, our support team is available to assist you with troubleshooting, account questions, and technical issues. You can reach Amplify Support by submitting a support ticket through your account or contacting our support team at support@amplify.xyz.
1

Create a support request

Log in to your Amplify account and open the Support section to submit a new ticket.
2

Provide issue details

Include relevant information such as the issue description, affected fax number, screenshots, or error messages.
3

Support team review

Our support team will review your request and respond with guidance or next steps.

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What support can help with

Amplify Support can assist with:
  • Account setup and configuration
  • Features and Funtionalities
  • Fax sending or receiving issues
  • Number porting requests
  • API or integration troubleshooting
  • Billing and usage questions
For number porting requests, please submit a support ticket. The support team will coordinate with the Customer Success Management (CSM) team if additional assistance is required.

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Response times

Response times may vary depending on the type and priority of the request. Critical service issues are prioritized for faster resolution. We do our best to offer needed support as soon as possible. Rest assured!