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If you need help using Amplify, our support team is available to assist you with troubleshooting, account questions, and technical issues.

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Contact Support

You can reach Amplify Support by submitting a support ticket through your account or contacting our support team at support@amplify.xyz.
1

Create a support request

Log in to your Amplify account and open the Support section to submit a new ticket.
2

Provide issue details

Include relevant information such as the issue description, affected fax number, screenshots, or error messages.
3

Support team review

Our support team will review your request and respond with guidance or next steps.

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What support can help with

Amplify Support can assist with:
  • Account setup and configuration
  • Features and Funtionalities
  • Fax sending or receiving issues
  • Number porting requests
  • API or integration troubleshooting
  • Billing and usage questions
For number porting requests, please submit a support ticket. The support team will coordinate with the Customer Success Management (CSM) team if additional assistance is required.

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Response times

Response times may vary depending on the type and priority of the request. Critical service issues are prioritized for faster resolution.