> ## Documentation Index
> Fetch the complete documentation index at: https://support.amplify.xyz/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs

# Quickstart

<AccordionGroup>
  <Accordion title="What can I do with Amplify today?">
    Amplify supports online faxing, calling/SMS/Video Meet, electronic signatures, OCR-based data extraction, AI Intakes and integrations with external systems.
  </Accordion>

  <Accordion title="Do I need technical knowledge to use Amplify?">
    No. You can send faxes, make calls, and collect signatures without writing code. APIs and webhooks are optional for advanced use cases.
  </Accordion>

  <Accordion title="Can I use Amplify in healthcare environments?">
    Yes. Amplify is commonly used in healthcare and supports integrations with EMR and EHR systems.
  </Accordion>

  <Accordion title="How does OCR help my team?">
    OCR converts faxed or scanned documents into searchable text, reducing manual data entry and processing time.
  </Accordion>

  <Accordion title="Can I start with one feature and add more later?">
    Yes. You can begin with faxing and enable calling, eSign, or integrations as your needs evolve.
  </Accordion>
</AccordionGroup>

# Sign Up

<AccordionGroup>
  <Accordion title="Do I have to add payment information during sign-up?">
    You may be prompted to add payment details to start the free trial. This ensures continuous service after the trial ends, but you won’t be charged until the trial period is over. Check this for details on [Signing up with Amplify](https://support.amplify.xyz/guides/getting-started/sign-up).
  </Accordion>

  <Accordion title="Can I sign up with Google or Microsoft?">
    Yes — many users can register using single sign-on (OAuth) via supported providers like Google or Microsoft if available in the app or web flow.
  </Accordion>

  <Accordion title="Is there a free trial available?">
    Yes. Amplify offers a free trial so you can test sending faxes, making calls, and using eSign features before committing to a paid plan.
  </Accordion>

  <Accordion title="Can I use Amplify without fax number?">
    You don’t need a fax number to start an account, but to send or receive faxes, you’ll need to choose or port one after signing up.
  </Accordion>

  <Accordion title="What if I don’t receive verification codes?">
    Check spam, ensure your email settings allow messages from Amplify, and retry sending the verification code. If issues persist, contact support.
  </Accordion>
</AccordionGroup>

# Number Porting

<AccordionGroup>
  <Accordion title="Can I port my number from any fax provider?">
    Most major fax and telecom providers are supported. If your provider is uncommon or international, eligibility will be confirmed during the porting review. Read more about [porting a number in Amplify.](https://support.amplify.xyz/guides/getting-started/number-porting)
  </Accordion>

  <Accordion title="Will my fax service stop during porting?">
    No, as long as you keep your current service active until the port completes. Amplify will notify you once the transfer is finished.
  </Accordion>

  <Accordion title="What happens if my port request is rejected?">
    Rejections usually occur due to incorrect billing details or account mismatches. You’ll be notified with next steps so you can correct and resubmit.
  </Accordion>

  <Accordion title="Is there a fee to port a number?">
    Amplify does not typically charge for porting in. However, your current provider may apply a port-out or termination fee.
  </Accordion>

  <Accordion title="Can I use Amplify while waiting for porting to complete?">
    Yes. You can start using Amplify immediately with a temporary or newly assigned fax number while your port request is in progress.
  </Accordion>
</AccordionGroup>

# Contacts

<AccordionGroup>
  <Accordion title="Who can create or edit contacts?">
    Contact permissions depend on your workspace role. Most users can create and edit contacts they have access to.
  </Accordion>

  <Accordion title="Can I share contacts with my team?">
    Yes. Contacts can be made accessible to others in your workspace so teams can collaborate using the same contact records. Read more on [Managing your contacts in Amplify.](https://support.amplify.xyz/core-concepts/manage-contacts)
  </Accordion>

  <Accordion title="What actions can I take from a contact?">
    From a contact, you can place calls (both audio and video), start chats, send faxes, documents and forms, request signatures,  collect AI intakes, and schedule meetings.
  </Accordion>

  <Accordion title="Can I customize contact fields?">
    Yes. Amplify supports custom fields so you can store additional information relevant to your workflows.
  </Accordion>

  <Accordion title="What happens when I delete a contact?">
    Deleting a contact permanently removes it from your workspace. This action cannot be undone.
  </Accordion>

  <Accordion title="What’s the difference between contact and contact group fields?">
    Contact fields store data for individual people or organizations, while contact group fields store shared information at the group level.
  </Accordion>

  <Accordion title="Can a custom property apply to both individuals and organizations?">
    Yes. You can set the contact type to **Both** so the field appears for individuals and organizations.
  </Accordion>

  <Accordion title="Can I restrict fields to certain contact groups?">
    Yes. Custom properties can be limited to specific contact groups to reduce clutter and improve data accuracy.
  </Accordion>

  <Accordion title="Who can manage custom properties?">
    Custom property management is typically limited to admins or users with appropriate workspace permissions. Read more on [Custom Properties for Contact.](https://support.amplify.xyz/core-concepts/contacts/custom-properties)
  </Accordion>

  <Accordion title="What happens if I delete a custom property?">
    The field and all stored values are permanently removed and cannot be recovered.
  </Accordion>
</AccordionGroup>

# Numbers

<AccordionGroup>
  <Accordion title="What types of numbers can I manage in Amplify?">
    You can manage call/SMS numbers and fax numbers from the Numbers section. Each number type has its own settings and capabilities, which are configured on their respective pages. Learn more [here](https://support.amplify.xyz/core-concepts/numbers).
  </Accordion>

  <Accordion title="Can I use the same number for calls, SMS, and fax?">
    No. A number can only be active as one type at a time. However, a fax number can be converted into a call/SMS number if your needs change.
  </Accordion>

  <Accordion title="What happens when I block a number?">
    Blocking a number prevents it from contacting you. Calls, messages, and faxes from blocked numbers are automatically rejected and will not appear in your inbox.
  </Accordion>

  <Accordion title="Can I unblock a number later?">
    Yes. You can remove a number from the blocked list at any time, and inbound communication from that number will resume immediately.
  </Accordion>

  <Accordion title="Where do I purchase or port numbers?">
    Purchasing new numbers or porting existing numbers into Amplify is handled on a [separate page](https://support.amplify.xyz/guides/getting-started/number-porting) with detailed requirements and steps.
  </Accordion>
</AccordionGroup>

# Number Porting in and out

<AccordionGroup>
  <Accordion title="Can I port my number from any fax provider?">
    Most major fax and telecom providers are supported. If your provider is uncommon or international, eligibility will be confirmed during the porting review.
  </Accordion>

  <Accordion title="Will my fax service stop during porting?">
    No, as long as you keep your current service active until the port completes. Amplify will notify you once the transfer is finished.
  </Accordion>

  <Accordion title="What happens if my port request is rejected?">
    Rejections usually occur due to incorrect billing details or account mismatches. You’ll be notified with next steps so you can correct and resubmit.
  </Accordion>

  <Accordion title="Is there a fee to port a number?">
    Amplify does not typically charge for porting in. However, your current provider may apply a port-out or termination fee.
  </Accordion>

  <Accordion title="Can I use Amplify while waiting for porting to complete?">
    Yes. You can start using Amplify immediately with a temporary or newly assigned fax number while your port request is in progress.
  </Accordion>

  <Accordion title="Do I need to contact support to port out a number?">
    No. Port-out does not require support assistance. Everything is handled automatically after confirmation. Learn more [here](https://support.amplify.xyz/core-concepts/administration/porting-out).
  </Accordion>

  <Accordion title="What happens to my fax number after porting out?">
    Once the transfer is complete, the number is automatically removed from Amplify and can no longer be used. 
  </Accordion>

  <Accordion title="What if I don’t respond to the confirmation request?">
    If no response is received by the end of the business day, the port-out request is automatically approved. If you have any concerns, please reach out to [support@amplify.xyz](mailto:support@amplify.xyz)
  </Accordion>
</AccordionGroup>

# Folders

<AccordionGroup>
  <Accordion title="What can be stored in Amplify folders?">
    Folders can store faxes, uploaded documents, and files generated by workflows or automations. Learn more [here](https://support.amplify.xyz/core-concepts/folders).
  </Accordion>

  <Accordion title="Are folders only for fax documents?">
    No. Folders can contain documents from across Amplify, including fax, e-sign, forms, and Connect workflows. You can also scan and upload documents and organize them in folders.
  </Accordion>

  <Accordion title="Can folders sync with cloud storage?">
    Yes. Folders can connect to Google Drive, Dropbox, Box, OneDrive, SharePoint, and SFTP.
  </Accordion>

  <Accordion title="Can I automate actions based on folders?">
    Yes. You can trigger automations when files are added, updated, or delivered within a folder.
  </Accordion>

  <Accordion title="Who can access folders?">
    Access depends on your team permissions and workspace settings. Administrators can control visibility and actions.
  </Accordion>
</AccordionGroup>

# Faxing

## Configure Fax Number

<AccordionGroup>
  <Accordion title="Can multiple users share the same fax number?">
    Yes. Fax numbers can be shared with multiple team members, each with controlled access and permissions.
  </Accordion>

  <Accordion title="Does forwarding remove the fax from Amplify?">
    No. Forwarding sends a copy while keeping the original fax available in Amplify for tracking and auditing.
  </Accordion>

  <Accordion title="Can I change fax number settings later?">
    Absolutely. Labels, forwarding rules, and team access can be updated at any time.
  </Accordion>

  <Accordion title="Can fax numbers be used with automations?">
    Yes. Fax numbers can trigger automations for routing, assignment, and workflow actions.
  </Accordion>
</AccordionGroup>

## Fax Preview

<AccordionGroup>
  <Accordion title="Can I search within a fax document?">
    Yes. Use the search bar at the top of the preview screen to find text inside OCR-enabled documents.
  </Accordion>

  <Accordion title="Can I edit or annotate fax pages?">
    Yes. You can annotate pages, add notes, rotate pages, or delete individual pages directly from the document preview.
  </Accordion>

  <Accordion title="What sharing options are available?">
    You can send documents as a standard fax, secure fax, secure message, FHIR workflow, or share them using a secure link.
  </Accordion>

  <Accordion title="Can I export documents to an EHR system?">
    Yes. Supported workflows include exporting documents to connected EHR systems.
  </Accordion>

  <Accordion title="What is the AI Workspace used for?">
    The AI Workspace helps summarize documents, identify important issues, extract information, and answer questions about the fax content.
  </Accordion>

  <Accordion title="What is shown in the OCR tab?">
    The OCR tab displays machine-readable text extracted from scanned fax pages.
  </Accordion>

  <Accordion title="What information is available in the Field Data tab?">
    Field Data displays structured information extracted using AI and OCR, such as patient names, dates, invoice details, and custom fields.
  </Accordion>

  <Accordion title="Can I view fax transmission details and logs?">
    Yes. The Details panel includes delivery status, timestamps, retry attempts, activity logs, notes, and related contact information.
  </Accordion>

  <Accordion title="What is a transmission receipt?">
    A transmission receipt is proof of fax delivery that can be downloaded for compliance, auditing, or recordkeeping purposes.
  </Accordion>

  <Accordion title="Can I download or print a fax document?">
    Yes. Documents can be downloaded locally or printed directly from the preview screen.
  </Accordion>
</AccordionGroup>

## Sending Documents

<AccordionGroup>
  <Accordion title="Is Amplify compliant with healthcare and business regulations?">
    Yes. Amplify supports HIPAA-compliant faxing, secure document sharing, encrypted messaging, and detailed audit logs across fax, eSign, and Connect. Learn more about [Amplify Security and Compliance](https://support.amplify.xyz/core-concepts/administration/security).
  </Accordion>

  <Accordion title="Can I track delivery and user activity?">
    Absolutely. Amplify provides real-time delivery updates, confirmations, and activity logs so teams can see when documents are sent, viewed, or completed.
  </Accordion>

  <Accordion title="Can teams collaborate on sent documents?">
    Yes. Shared inboxes, team workspaces, role-based access, and centralized storage make it easy for teams to collaborate securely across fax, eSign, and Connect. Learn more about [how Amplify boosts Team Collaboration.](https://support.amplify.xyz/core-concepts/team-collboration/multi-user-accounts)
  </Accordion>
</AccordionGroup>

## Fax Scheduling

<AccordionGroup>
  <Accordion title="Can I schedule a fax in advance?">
    Yes. You can schedule a fax for any future date and time using the Schedule option while composing a fax. Learn more about [Scheduling a fax in Amplify](https://support.amplify.xyz/core-concepts/fax/scheduling-a-fax).
  </Accordion>

  <Accordion title="Can I edit a fax after scheduling it?">
    Yes. Scheduled faxes can be edited or canceled until the moment they begin sending.
  </Accordion>

  <Accordion title="What happens if I’m offline at the scheduled time?">
    The fax is sent automatically from Amplify servers, so your device does not need to be online.
  </Accordion>

  <Accordion title="Are recurring schedules supported for all faxes?">
    No. Recurring schedules are supported only for broadcast faxes, not for single-recipient faxes.
  </Accordion>
</AccordionGroup>

## Broadcast Fax

<AccordionGroup>
  <Accordion title="What is a broadcast fax?">
    A [broadcast fax ](https://support.amplify.xyz/core-concepts/fax/broadcast-fax)lets you send the same fax document to multiple recipients at the same time instead of sending individual faxes one by one.
  </Accordion>

  <Accordion title="Can I schedule a broadcast fax?">
    Yes. Amplify allows you to schedule broadcast faxes to be sent at a future date and time.
  </Accordion>

  <Accordion title="Does Amplify support recurring broadcast faxes?">
    Yes. Recurring scheduling is available for broadcast faxes, making it easy to send repeat communications on a set schedule.
  </Accordion>

  <Accordion title="Can I cancel a scheduled broadcast fax?">
    Yes. Scheduled broadcast faxes can be canceled or rescheduled as long as they have not yet been sent.
  </Accordion>

  <Accordion title="Where can I track broadcast fax delivery status?">
    You can track delivery status from the Broadcast Fax or Sent sections in your [Amplify dashboard.](https://support.amplify.xyz/core-concepts/fax/fax-dashboard/overview)
  </Accordion>
</AccordionGroup>

## Email to Fax

<AccordionGroup>
  <Accordion title="Who can use Email-to-Fax?">
    Access depends on your [Email-to-Fax ](https://support.amplify.xyz/core-concepts/fax/email-to-fax)settings. You can restrict usage to account users only or allow anyone from verified domains.
  </Accordion>

  <Accordion title="Can I send multiple attachments?">
    Yes. All attached files are included as fax pages, as long as they stay within the size limit.
  </Accordion>

  <Accordion title="Is a subject or email body required?">
    No. Both are optional and are used only for the fax cover page if provided.
  </Accordion>

  <Accordion title="What happens if the sender is not allowed?">
    Emails sent from unauthorized addresses or domains are rejected and will not be faxed.
  </Accordion>
</AccordionGroup>

## Webfax

<AccordionGroup>
  <Accordion title="Do recipients need an Amplify or iFax account to use WebFax?">
    No. Anyone can send a fax using your [WebFax](https://support.amplify.xyz/core-concepts/fax/create-personalized-web-fax) link without creating an account or signing in.
  </Accordion>

  <Accordion title="Can I decide who pays for sending a fax through WebFax?">
    Yes. You can choose whether faxing is free for visitors or if the sender pays when submitting a fax.
  </Accordion>

  <Accordion title="Is WebFax secure and compliant for sensitive documents?">
    Yes. WebFax uses the same secure infrastructure as Amplify, including [encryption and compliance-ready](https://support.amplify.xyz/core-concepts/administration/security) handling for sensitive information.
  </Accordion>

  <Accordion title="Can multiple team members access faxes sent through WebFax?">
    Absolutely. Incoming WebFax documents appear in shared inboxes, allowing teams to view and manage them based on assigned permissions.
  </Accordion>
</AccordionGroup>

## Smart Templates

<AccordionGroup>
  <Accordion title="Who can create Smart Templates?">
    [Smart Template](https://support.amplify.xyz/core-concepts/fax/smart-templates) creation depends on your account permissions. Typically, admins and authorized users can create and manage templates.
  </Accordion>

  <Accordion title="Can I edit a template after creating it?">
    Yes. Templates can be updated at any time, and changes apply the next time the template is used.
  </Accordion>

  <Accordion title="Are Smart Templates required to send documents or faxes?">
    No. Smart Templates are optional and are designed to speed up and standardize common workflows.
  </Accordion>

  <Accordion title="Do Smart Templates support signatures?">
    Yes. You can add signature fields to templates for documents that require signing before sending.
  </Accordion>
</AccordionGroup>

# Collect

## E-Sign

<AccordionGroup>
  <Accordion title="What file types can I use for e-sign documents?">
    You can upload PDF, Word, JPG, and PNG files. Multiple files can be combined into a single document.
  </Accordion>

  <Accordion title="Can I reuse documents for future signing?">
    Yes. Documents can be saved and reused as templates.
  </Accordion>

  <Accordion title="Can multiple recipients sign the same document?">
    Yes. You can add multiple recipients and optionally set a signing order. Learn more about [requesting e-signs for documents](https://support.amplify.xyz/core-concepts/e-sign/e-sign-documents).
  </Accordion>

  <Accordion title="Can I edit a document after sending it?">
    Yes! But you will need to resend the updated document for e-sign.
  </Accordion>

  <Accordion title="Is an audit trail available after completion?">
    Yes. Every completed document includes a downloadable audit trail.
  </Accordion>

  <Accordion title="Who can create and manage templates?">
    Template access depends on your account permissions. Administrators can control who can [create, edit, or use templates.](https://support.amplify.xyz/core-concepts/e-sign/templates)
  </Accordion>

  <Accordion title="Can templates be edited after creation?">
    Yes. Templates can be edited at any time. Updates apply to future uses, not documents already sent.
  </Accordion>

  <Accordion title="Do templates store recipient information?">
    No. Templates store roles and structure only. Recipient details are added when the template is used.
  </Accordion>

  <Accordion title="Can I track how often a template is used?">
    Yes. The Templates list shows sent and completed counts to help track usage.
  </Accordion>
</AccordionGroup>

## Forms

<AccordionGroup>
  <Accordion title="Can I reuse a form multiple times?">
    Yes. [Amplify Forms ](https://support.amplify.xyz/core-concepts/e-sign/forms)are reusable and designed to collect multiple responses using the same link.
  </Accordion>

  <Accordion title="Do respondents need an account?">
    No. Anyone with the form link can submit a response.
  </Accordion>

  <Accordion title="Can I limit responses?">
    Yes. You can restrict forms to one response per user or set a maximum number of responses.
  </Accordion>

  <Accordion title="Can I collect signatures in forms?">
    Yes. Forms support signature and initial fields.
  </Accordion>

  <Accordion title="What happens after a form expires?">
    Once expired, the form can no longer accept new responses.
  </Accordion>
</AccordionGroup>

# Engage

## Meetings

<AccordionGroup>
  <Accordion title="Do I need to schedule meetings in advance?">
    No. [Meetings in Amplify](https://support.amplify.xyz/core-concepts/connect/meetings) can be started instantly without scheduling. We are working on expanding our existing capabilities and soon you will be able to schedule meetings too!
  </Accordion>

  <Accordion title="Can external participants join a meeting?">
    Yes. Anyone with the meeting link can join, even if they’re not an Amplify user.
  </Accordion>

  <Accordion title="Are meetings recorded automatically?">
    No. Meetings are not recorded by default.
  </Accordion>
</AccordionGroup>

## Calls

<AccordionGroup>
  <Accordion title="Can I make calls directly from Amplify?">
    Yes. Amplify allows you to place [outbound calls](https://support.amplify.xyz/core-concepts/connect/call) directly from the app without using a separate phone or tool.
  </Accordion>

  <Accordion title="What happens if I miss a call?">
    Missed calls are logged automatically and appear under the **Missed** filter so you can follow up later.
  </Accordion>

  <Accordion title="Are calls automatically saved?">
    Yes. All incoming and outgoing calls are logged in your call history with timestamps and duration.
  </Accordion>

  <Accordion title="What happens when I block a number?">
    [Blocking a number ](https://support.amplify.xyz/core-concepts/numbers#blocked-numbers)prevents future messages from that sender. Existing messages remain visible unless you clear the chat.
  </Accordion>
</AccordionGroup>

## Secure Chats

<AccordionGroup>
  <Accordion title="What is Secure Chat in Amplify?">
    Secure Chat is an encrypted messaging feature that allows Amplify users to securely communicate with both internal and external participants while protecting messages, files, and sensitive information.
  </Accordion>

  <Accordion title="Do external participants need an Amplify account?">
    No. External participants can access conversations securely using a temporary secure link and OTP verification.
  </Accordion>

  <Accordion title="Is Secure Chat encrypted?">
    Yes. Secure Chat uses encrypted communication to protect messages, attachments, and conversation activity.
  </Accordion>

  <Accordion title="Can files and documents be shared in Secure Chat?">
    Yes. Both Amplify users and external participants can securely upload and share files, documents, and attachments within the conversation.
  </Accordion>

  <Accordion title="Can secure links expire or be revoked?">
    Yes. Secure links support configurable expiration periods and can also be revoked at any time to immediately remove access.
  </Accordion>

  <Accordion title="Are Secure Chat activities logged?">
    Yes. Amplify records secure chat activity including link creation, OTP verification, expiration events, revocations, and access history for auditing and compliance purposes.
  </Accordion>
</AccordionGroup>

# AI

<AccordionGroup>
  <Accordion title="What does OCR do?">
    OCR turns images into searchable text. Learn more about [OCR and Data Extraction in Amplify](https://support.amplify.xyz/core-concepts/ai-automations/ocr)
  </Accordion>

  <Accordion title="Do I need AI knowledge to use this?">
    No. Just select options and run the process.
  </Accordion>

  <Accordion title="Can I choose specific pages for OCR?">
    Yes. You can limit OCR to selected pages.
  </Accordion>

  <Accordion title="What are custom fields used for?">
    They help extract specific information from documents.
  </Accordion>

  <Accordion title="Can I process multiple documents together?">
    Yes. OCR and extraction can be run in bulk.
  </Accordion>

  <Accordion title="Do I need to write complex prompts to use AI Chat?">
    No. [Amplify's AI Chat](https://support.amplify.xyz/core-concepts/ai-automations/ai-chat-and-summary) understands simple, natural language prompts such as asking for a summary or key details.
  </Accordion>

  <Accordion title="Does AI Chat change my fax or signed documents?">
    No. AI Chat only reads and analyzes content. Documents are never modified unless you explicitly approve AI-generated content in e-Sign.
  </Accordion>

  <Accordion title="Is AI Chat available across multiple modules?">
    Yes. AI Chat works across Fax and e-Sign, with features tailored to each module’s workflow.
  </Accordion>
</AccordionGroup>

# Automations

<AccordionGroup>
  <Accordion title="Who can create and manage automations?">
    Access depends on your account role and enabled Amplify features. Administrators can control who can [create, edit, or activate automations](https://support.amplify.xyz/core-concepts/ai-automations/untitled-page).
  </Accordion>

  <Accordion title="How many automations can run at the same time?">
    Multiple automations can be active simultaneously. Automations are evaluated and executed in the order they are listed.
  </Accordion>

  <Accordion title="Can one automation have multiple triggers?">
    No. Each automation supports a single trigger. If you need to respond to different events, create separate automations.
  </Accordion>

  <Accordion title="What does reordering automations do?">
    Reordering defines priority. Automations at the top are evaluated first, which helps prevent overlaps or unintended actions.
  </Accordion>

  <Accordion title="What does the “Skip other automations” option mean?">
    When enabled, it stops any lower-priority automations from running after the current one executes.
  </Accordion>

  <Accordion title="Do automations consume credits when inactive?">
    No. Credits are used only when an active automation is executed.
  </Accordion>

  <Accordion title="Are automations suitable for healthcare workflows?">
    Yes. Many healthcare teams use automations to consistently route and organize documents, helping reduce manual effort while supporting structured processes.
  </Accordion>
</AccordionGroup>

# Roles and Permissions

<AccordionGroup>
  <Accordion title="What are the default roles in Amplify?">
    Amplify includes three default roles: Admin, Manager, and Member. Each role comes with a predefined set of permissions designed for common organizational needs. Learn more about [Amplify's Roles and Permissions](https://support.amplify.xyz/core-concepts/administration/members).
  </Accordion>

  <Accordion title="Can I create a custom role in Amplify?">
    Yes. You can create custom roles and assign specific permissions based on your organization’s workflow and access requirements.
  </Accordion>

  <Accordion title="Can I modify the permissions of default roles?">
    Yes. Default role permissions can be adjusted to better match your internal access policies and compliance needs.
  </Accordion>

  <Accordion title="Can permissions be limited by number or template?">
    Yes. Many permissions allow scoping by fax number, document type, or template. You can contact our support team any time for any specific need at [support@amplify.xyz](mailto:support@amplify.xyz).
  </Accordion>

  <Accordion title="Do permissions affect audit logs?">
    Activity visibility depends on role permissions, but system audit logs remain intact.
  </Accordion>

  <Accordion title="Are AI features permission-controlled?">
    Yes. AI tools must be explicitly enabled at the role level.
  </Accordion>
</AccordionGroup>

# Security and Compliance

<AccordionGroup>
  <Accordion title="How is my data protected in Amplify?">
    Amplify uses AES-256 encryption at rest, TLS encryption in transit, secure AWS infrastructure, Cloudflare protection, and role-based access controls. Learn more [here](https://support.amplify.xyz/core-concepts/administration/security).
  </Accordion>

  <Accordion title="Is Amplify SOC 2 compliant?">
    Yes. Amplify is SOC 2 Type II compliant, with independently audited controls covering security, availability, and confidentiality. Read more [here](https://support.amplify.xyz/core-concepts/administration/soc-2-compliance).
  </Accordion>

  <Accordion title="Does Amplify support regulated industries?">
    Yes. Amplify supports HIPAA-ready workflows, GDPR-aligned practices, SOC 2 compliance, audit trails, and secure access controls commonly required by regulated organizations.
  </Accordion>

  <Accordion title="Is Amplify HIPAA compliant by default?">
    Amplify provides HIPAA-aligned features, but compliance depends on having a signed BAA and using the platform according to your internal policies. Read more[ here](https://support.amplify.xyz/core-concepts/administration/hipaa-compliance).
  </Accordion>

  <Accordion title="Can we use AI features with PHI?">
    Yes, if used responsibly. Your organization must ensure patient awareness, limit data to the minimum necessary, and document safeguards internally.
  </Accordion>

  <Accordion title="Who is responsible for HIPAA compliance?">
    HIPAA compliance is shared. Amplify provides technical safeguards, while your organization controls configuration, access, and usage.
  </Accordion>

  <Accordion title="What does SOC 2 Type II mean for Amplify customers?">
    SOC 2 Type II confirms that Amplify’s security controls are not only designed correctly but also operate effectively over time, helping protect customer data across fax, e-sign, forms, and Connect.
  </Accordion>

  <Accordion title="Does SOC 2 require any setup from my side?">
    No. SOC 2 reflects Amplify’s internal security practices and does not require customers to configure or enable anything in their account.
  </Accordion>

  <Accordion title="Is Amplify’s SOC 2 report publicly available?">
    No. SOC 2 reports contain sensitive security information and are shared only upon request under appropriate confidentiality terms.
  </Accordion>

  <Accordion title="Does SOC 2 replace HIPAA compliance?">
    No. SOC 2 and HIPAA address different requirements. SOC 2 focuses on security controls, while HI
  </Accordion>
</AccordionGroup>

# Programs and Partnerships

<AccordionGroup>
  <Accordion title="Who can join the Amplify Partner Program?">
    Service providers, SaaS vendors, resellers, healthcare solution providers, and communication platforms can apply to become partners. Learn more [here](https://support.amplify.xyz/community/untitled-page).
  </Accordion>

  <Accordion title="Is the partner program limited to fax solutions?">
    No. While fax is core, Amplify also supports document workflows, e-sign, and team communication use cases.
  </Accordion>

  <Accordion title="Can partners offer Amplify under their own brand?">
    Yes. White-label options are available for partners who want to maintain full brand ownership.
  </Accordion>

  <Accordion title="Is Amplify suitable for regulated industries?">
    Yes. Amplify is designed to support compliance-focused industries such as healthcare, legal, and finance.
  </Accordion>

  <Accordion title="Can I fully brand the white label fax solution with my own company identity?">
    Yes. The [White Label Fax ](https://support.amplify.xyz/community/wl-option)solution offers complete branding control, including your domain, logo, product name, email notifications, and user interface. Your customers interact only with your brand— Amplify remains fully behind the scenes.
  </Accordion>

  <Accordion title="Is the white label fax solution secure and compliant for regulated industries?">
    Yes. [White Label Fax](https://support.amplify.xyz/community/wl-option) is designed for industries with strict compliance needs. It meets HIPAA and GLBA standards and protects all fax transmissions with enterprise-grade encryption, secure storage, and advanced access controls.
  </Accordion>

  <Accordion title="Do I need to build or manage fax infrastructure to use White Label Fax?">
    No. Amplify handles all fax infrastructure for you. You can launch quickly using our cloud-based platform and API without investing in hardware, servers, or ongoing maintenance.
  </Accordion>

  <Accordion title="Who can join the Amplify Affiliate Program?">
    Anyone with an audience interested in business communication, productivity, or compliance-focused tools can apply. Learn more [here](https://support.amplify.xyz/community/affliate).
  </Accordion>

  <Accordion title="How do affiliates earn commissions?">
    You earn a commission when a user clicks your referral link and signs up for Amplify.
  </Accordion>

  <Accordion title="Are commissions recurring?">
    Yes. Affiliates can earn up to 20% recurring commission on referred customers.
  </Accordion>

  <Accordion title="How are affiliate payments handled?">
    Payments are processed monthly, with real-time tracking available through the affiliate platform.
  </Accordion>
</AccordionGroup>